For all our products - rapé, sananga, kuripe and tepi there is no refund or return. You can inquire prior to placing your order to make sure you getting the right product, right amount and know how to use it.
All returned orders (by a currier) can be shipped again but shipping costs on the buyer, and the buyer is resposible to get in touch and inquire about the order which hasn't reached destination.
We are not responsible for any lost orders on delivery due to choosing UNTRACKED postage method.
If a parcel is lost by the currier there is a proceedure to get a refund from Royal Mail. 1st Class Standard postage up to £20 max refund, thereas Tracked up to £500 (it takes up 2-3 months from shipping confirmation). If your order £40 and above we recommand to use Tracked postage.
We not responsible for any misuse of our products or any consecuences caused be incorrect use. To learn to use our products correctly please book a consultation, which you can find in Our Services section.
You have to be 18 years or over of age to use our services and purchace our products.